Customer Service & Warranty

Legacy Custom Builders old-world commitment to our product, from our design to our workmanship and finally to our customer's satisfaction is the basis in which we work. We believe so deeply in our products we not only offer a 1-year Builders Limited Warranty but we also offer our customers a 10-year warranty as well.

One-Year Workmanship Surety Coverage

The following interactive demo shows items included in the One-Year Workmanship Surety Coverage. The specific items covered are governed by the 2-10 HBW Warranty booklet, which you will receive after closing if you opt in. View Demo

Two-Year Systems Surety Coverage

The following interactive demo shows items included in the Two-Year Systems Surety Coverage. The specific responsibilities are governed by the 2-10 HBW Warranty booklet, which you will receive after closing if you opt in. This covers the distribution of the mechanical, electrical and plumbing systems. View Demo

Ten-Year Structural Coverage

The following interactive demo shows items included in the Ten-Year Structural Coverage. Structural defect means actual physical damage to one or more of the designated load bearing elements caused by failure of such load bearing elements, making it unsafe, unsanitary or otherwise unlivable. Please see the 2-10 HBW Warranty booklet for the definition of load bearing elements, taken directly from Federal Regulations – Housing and Urban Development. View Demo

It's the most-used and best-recognized warranty in the home-building business. This one year of workmanship coverage, two years of systems coverage, and ten years of structural defect coverage is approved by the Department of Housing and Urban Development (HUD) and offers comprehensive coverage on your new home purchase.

Legacy Custom Builders was built upon the satisfaction of our customers and we work hard to ensure the full satisfaction for all of our customers. There are many ways to Contact Us via our website and we encourage you to do so if we can help in any way.